Swiss Reviews

Not even a cup of tea on a 4.5hr trip from Cairo to Zurich, then 1.5hr trip from Zurich to Manchester. I never experienced an airliner that would not offer a light meal at least, let alone a drink, on a long trip. But flying with Swiss made me realise there is such a thing as stingy airliners.

Apparently, according to the flight attendant, they ran out of food on the way to Cairo, and didn't want to restock from Cairo for the meals there did not mean Swiss standards. Speak of arrogant, utter rubbish!!

If you want food or drink on the flight, you'll have to pay for it. Or, bring your own!

Traveled premium economy from Zurich to Bangkok - newish plane comfy seats, good size tv and good range of entertainment. Meal was excellent but the whole experience was let down by poor service. The staff were all lovely but no drink before meal and when asked for a drink half way into flight we were told we couldn’t have one as they would run out if they served alcohol now and we would have to wait till 2nd bar service in 4 hours time which didn’t materialize. Didn’t

We have travelled all over the world and this was the first time we used Swiss air and will be the last! Worst experience from start to finish from cancelled and delayed flights to our flight being diverted and arriving at our destination over 24hour late! No compensation has been offered with just a generic template response being given. We were put in to a budget hotel with no food or drinks, no basic amenities and had to make our own way back to the airport. On board the staff were very rude and abrupt. I can honestly say it was the worst flight I have ever been on. Avoid!

this airline is a hopeless case. Just when you think their service can't get any worse. Booom, it actually can

I will try to avoid this airline whenever possible.
SWISS, you won't steal my money again

Check-In and Baggage Drop
The ladies, especially Nathalie F. at check-in and baggage claim, have a high level of arrogance, are very unfriendly and very patronizing! They laugh ironically, have an ironic gesture and show themselves as if they were something better. Just because one speaks German less well? So my mood for traveling was destroyed by their behavior. Never again I would like to see such ladies especially Nathalie F. before my trip!

This is the most disorganized airline I've flown. The boarding process is a mess because the boarding groups are not dependent on your seat number... for my first flight I spent about ten minutes on the jet bridge because it was moving so slow. The on board staff is equally disorganized... on my second leg, the flight attendant handed a passenger her bag (too big to fit under the seat in front of her) before landing because she wanted to get out quickly... that is a huge nono and a safety issue. The seats on my second leg (an airbus A220) were by far the least comfortable airline swats I have ever sat in! On the first leg they were only slightly better. Also I fly regularly both on Aegean and KLM, and have recently also flown with Lufthansa. Of the four, swiss is the ONLY airline that gives you nothing but water in economy. Not even a bag of peanuts. The only saving grace was the stopover in Zurich. That has got to be one of the most beautiful airports I've been in. It felt more like being in a luxe mall than an airport.... but definitely not worth having to fly swiss.

I had a truly awful experience with Swiss Airlines. My flight was delayed without proper notice, causing me to miss my connecting flight to Warsaw. The staff at Zurich airport offered no assistance or reasonable accommodation in accordance with EC regulation 261/2004/EC. When I politely asked the woman at the rebooking desk for help, she brought over her manager who was extremely rude and confrontational. Another man also joined in and they both began yelling and arguing with me, causing a humiliating and unforgettable scene. As a first-time Swiss Airlines passenger, this experience was terrible. To make matters worse, my luggage was lost and I was unable to conduct business as it contained important equipment. Despite my repeated requests for assistance, I received no help whatsoever.

Terrible services from Swiss in Japan phone center. They hang up ion questions they could not answer. Very rude. Also, for infant in lap, they charge a % of the price of the day of the infant adding instead of a % of the price the ticked the parent purchased. Unbelievable considering that the infant in occupying the sit of the parent and not the sit of a person who is buying the ticked on the day of the infant adding. Stealing money and rude NEVER will use again

Our yesterday's experience resembles that of Wizz air or any other budget airline. I've never flown on a star alliance transatlantic flight where economy is worse than flixbus. You can barely move in the seats which are very narrow. Stewardesses are bumping into passengers without even apologizing because there's no way male shoulders can fit and not stick out. Also, any alcohol is fully paid at ridiculous swiss prices.

I recently took a 10 hour flight from Zurich to Punta Cana with Swiss Airlines and was extremely disappointed with the experience. The seats were cramped and uncomfortable, making it impossible to sleep or even relax during the flight. The seat pitch (the distance between your seat and the one in front of you) was incredibly small and the seats themselves were not well-cushioned, causing back pain and discomfort throughout the flight.

The service on board was also lacking. The flight attendants were not attentive and it was difficult to get their attention for even basic needs. Food options were limited and not very appetizing. The entertainment system was outdated and had limited options.

Overall, my experience with Swiss Airlines was terrible and I would not recommend it to anyone. There are many other airlines that offer more comfortable seats and better service. I will not fly with Swiss Airlines again.

I flew from Berlin to Zurich on the 14th of December 2022 and my luggage never arrived. All my skiing gear was inside as well as my winter clothes since I wanted to go on a skiing holiday. Now I am back in Berlin it has been almost 5 weeks, nobody at swiss feels responsible.
Oh and it was a business flight, never experienced such bad customer service in my life before

This company was unwilling to refund flights of over £1,500 for economy London - Geneva seats when we were not able to travel due to our destination location closing its borders to UK citizens. Customer services were unable to help, and were so rude they put the phone down on me.

Customer Hotline doesnt help at all. After multiple calls its impossible to speak to an agent. The answering agents from the Philippines or God knows where just tell you to check the fight. They are the worst hotline ever and worst customer service (bs you with their message telling they want to improve). Not even able to write to you that you ask to cancel the tickets. Plus the agent beside being incompetent is arrogant.

I left my medicine in the brand pouch at plane. Same day I went Swiss air lost and found they told me to submit claim from online so I did. Next day they found medicine but no porch. I get back my medicine with ziplock bag. So, they took my brand porch. I was shocked.

I missed a connecting flight with Swiss and they proceeded to cancel all my other legs.!!!! No communication at all. Then it’s almost impossible to rebook your tickets and even if you can it’s at an exhorbitant cost. So now stuck in Europe trying to get home and even their ticketing staff can’t reissue tickets and have to get Swiss on the line…looks like I’m going to have to rebook everything on a different airline…

Not only did the not repay me for the charger I bought for this week that I spent without my checked luggage but they won't give me any money for my damaged luggage that arrived half opened. WORSE THAN A BUDGET AIRLINE.